Privacy Policy
Master Of Puppies Pty Ltd
Master Of Puppies Pty Ltd respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you interact with our services, website or booking systems.
1. Information We Collect
We may collect personal information including:
• Name
• Email address
• Phone number
• Address
• Dog information (name, breed, age, behavioural information)
• Emergency contact details
• Booking and service history
• Payment information (processed securely through third-party providers)
We collect this information when you:
• Submit a booking or enquiry
• Register your dog for training, daycare or boarding
• Complete online forms
• Contact us by phone, email or social media
• Use our website
2. How We Use Your Information
We use your information to:
• Provide dog training, daycare, boarding and related services
• Manage bookings and appointments
• Communicate with you about your dog or services
• Process payments
• Send service updates or important information
• Improve our services and customer experience
• Maintain safety and behavioural records for dogs in our care
We will not sell or rent your personal information to third parties.
3. Payments
Payments are processed securely through Stripe, a third-party payment provider. Stripe may collect and process payment information in accordance with their own privacy policies.
Master Of Puppies does not store credit card details.
4. Third-Party Services
We may use trusted third-party services to operate our business, including:
• Stripe for payment processing
• Acuity Scheduling for bookings
• Google Workspace / Google Sheets for internal record keeping
• Website hosting providers to operate our website
These providers only receive the information necessary to perform their services.
5. Data Security
We take reasonable precautions to protect your personal information and follow industry best practices to prevent loss, misuse, unauthorised access, disclosure or alteration.
However, no method of electronic transmission or storage is completely secure.
6. Cookies and Website Data
Our website may automatically collect limited information such as:
• IP address
• Browser type
• Device information
• Pages visited
This information helps us understand how visitors use our website and improve our services.
7. Access to Your Information
You may request to:
• Access your personal information
• Correct inaccurate information
• Request deletion of your information (where legally permitted)
Requests can be made by contacting us using the details below.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any updates will be posted on our website.
9. Contact
If you have questions about this Privacy Policy or your personal information, please contact:
Master Of Puppies Pty Ltd
118-126 Veresdale Scrub Road
Gleneagle QLD 4285
Email: info@masterofpuppies.com.au